Last updated: 6 August 2026
This policy applies to purchases made directly from Loretto Commerce (a trading name of V3K International Pty Ltd) and, where applicable, purchases made through marketplaces on which we sell, subject to that marketplace's own buyer protection terms.
We ship to addresses within Australia. For delivery outside Australia, please contact us to confirm availability.
Orders are typically processed within 1 week of payment confirmation. Processing times may be longer during peak periods or for made-to-order and bulk wholesale items.
Delivery times and costs depend on your location, the courier used, and the size of your order, and will be confirmed at checkout or at the time of order confirmation. Estimated delivery timeframes are provided in good faith and are not guaranteed, as they depend on our delivery partners.
Where available, tracking details will be provided once your order has been dispatched.
If your order arrives damaged, please contact us within 1 week of delivery with your order number and photos of the damage, so we can arrange a replacement, repair or refund.
We accept change-of-mind returns within 1 week of delivery, provided the item is:
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed. Original delivery charges are non-refundable for change-of-mind returns.
If an item is faulty, significantly different from its description, or not what you ordered, you are entitled to a remedy under the Australian Consumer Law (ACL). Depending on the nature of the issue, this may include a repair, replacement or refund. These rights exist independently of, and in addition to, any change-of-mind return terms in this Policy, and cannot be excluded.
To arrange a remedy for a faulty, damaged or incorrect item, please contact us with your order number, a description of the issue, and photos where relevant.
Contact us via the details on our Contact page with your order number and reason for return before sending any item back. We will confirm the return process and address with you.
Approved refunds are processed to the original payment method within 1 week of us receiving and inspecting the returned item, or of approving the refund for a marketplace order under that marketplace's own process.
If you purchased through a third-party marketplace (such as Kogan or a Shopify-powered storefront), that marketplace's own returns and buyer protection policies may also apply. Where there is a conflict, the marketplace's policy will generally govern purchases made through that marketplace, without affecting your rights under the Australian Consumer Law.
For any shipping or returns query, contact us via the details on our Contact page.